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Pact Wellington (Q-nique) 

Pact Wellington came about after Pact merged with Wellington and Hutt Valley provider, Q-nique, in July 2014. Pact Wellington provides support to people who have health and disability needs and/or who are recovering from mental illness, alcohol or drug issues. Pact Wellington includes WellTrust Youth Alcohol and Other Drugs Service and the Pacific Cultural Navigation Service. Pact Wellington is increasingly focused on holistic support.

Key principles of services are:

  • Any door is the right door to accessing the right kind of support and treatment.
  • Easy access – self referrals are possible across all mental health, and alcohol and other drugs services.
  • The mental health and alcohol and other drugs services and supported living service are responsive and flexible and can be delivered seven days a week (excluding WellTrust Counselling Service).
  • Services offer practical support.


We support people in the Hutt Valley who are recovering from mental illness in their own homes or in a community setting. We focus on people’s goals to support them to recover, stay well, access clinical services and other specialists, and meet other needs such as access to alcohol and drug services, good housing, and support to get into training or employment. Personal cares can also be provided.

Pacific Cultural Navigation Team

Our Pacific Cultural Navigation Team provides community support for Pacific people with mental illness and/or addiction problems, who live in the Hutt Valley.

Pacific cultural navigators work with people to assess needs, establish recovery goals and relapse prevention plans, and provide the support needed to achieve great outcomes.

Activities include:

  • health education and promotion, advocacy, engagement, assessment including cultural assessment, treatment, rehabilitation, case management, direct personal support, liaison with clinical services, review processes and discharge planning
  • support for matters to do with housing needs, financial support services, education and training, and getting into and sustaining employment, and
  • where required, assisting with relationship or family issues, family education and/or reconciliation.

Community support (youth mental health, alcohol and other drugs)

We provide a youth focussed community service for people aged from 12 to 18 years in the Hutt Valley District Health Board area who require support with mental health and alcohol or other drug related issues. This service also includes and supports the family where appropriate. Included is support for: staying in education or training, the justice system, getting accommodation, access to Work and Income support, access to primary health care and referral to specialist services and other services as required.

WellTrust Youth Alcohol and Other Drugs Service

WellTrust Youth AOD Services provide alcohol and other drugs services for individuals and families across the Wellington region. Counsellors work to encourage youth to make better decisions by supporting and educating them around the negative impacts and possible effects of their alcohol and drug use, aiming to minimise any harms that may come about by the use or overuse of alcohol and other drugs. We help to maximise health. Comprehensive assessments are carried out and can be provided for youth courts and Child Youth & Family.

For some young people, where it is deemed appropriate and suitable, referrals can be made to a residential treatment facility. This may be an eight-week programme at Te Waireka or a six month programme at Odyssey House.

Community education is also provided.

Community support (alcohol and other drugs)

We also provide a community support service for adults with alcohol or other drug issues living in the community . This includes guidance and support with sorting out social and basic living needs. This service is for people living in the Hutt Valley and Capital and Coast District Health Board area, who are over 18 years of age and are willing to change their use of alcohol and other drugs. Our team may provide direct support or provide liaison/advocacy regarding matters such as accommodation, seeking financial support or employment and/or training. We also help with assisting with relationship or family issues or reconciliation.

This service can also provide support for people undergoing social detoxification as the first step to managing independently or as the first part of the live-in alcohol and other drug live-in programme.

We can also provide a step-down follow up support service for people who need on-going support as they leave the live-in programme.


Our supported independent living service supports people who are over 18 and have a physical and/or intellectual disability and who live in the Hutt Valley and Capital and Coast District Health Board area.

Our aim is to maintain or increase each individual’s independence in their own home so they have social and living skills. This service may include staff providing direct support, personal care, liaison or advocacy regarding matters such as: accommodation, financial support, employment and/or training. Support hours provided depend on each individual’s needs and may include personal cares.


Alcohol and other drug (AOD) live-in programme

This is a shared care programme, with the outpatient intensive programme run by CareNZ.

We have a live-in alcohol and other drug (AOD) programme for people who are over 18 years of age and who are willing to change their use of alcohol and other drugs (and who live in the Hutt Valley and Capital and Coast District Health Board area). The live-in programme runs for 10 to 12 weeks and includes an individualised weekly programme (which could include support for any mental health needs, attendance at Alcoholics Anonymous or Narcotics Anonymous, support for employment or new housing, health and fitness needs, nutrition and quit smoking support) as well as an intensive outpatient programme provided by CareNZ over three days each week. The live-in programme is based in a comfortable seven bedroom house. The intensive outpatient programme is offered at CareNZ premises. Staff are available 24 hours a day.

Access to this live-in programme can be by self-referral, but will be subject to meeting entry criteria of CareNZ and Q-nique.

Transition recovery home

Our transition home is for people in the Hutt Valley District Health Board area who are recovering from mental illness and are no longer able to live independently at home or who may need support to get back to independent living in the community. We have a five bedroom home located in Lower Hutt which is staffed 24 hours a day. Flatmates are supported to maintain and maximise their independence and are encouraged and supported to maintain their wellbeing through community, social and in-house activities. For some people this support may be a critical step towards independent living.

Planned respite service

We provide a planned respite service for people recovering from mental illness who from time to time need a break from their routine, time to recharge, maintain wellness and/or help to get back to everyday living. The service may also provide respite for supportive family members. Planned respite is provided in a five bedroom home in Lower Hutt. This service supports individuals or a couple to take time out from their usual home. There is a staff member on site during the day and an on call system is available after hours for anyone who may need assistance. The stay is goal focused with longer term goals of recovery established to support the person to flourish, keep well, participate in the community and achieve employment.

Physical and intellectual disability supported accommodation

There are six homes in the Hutt Valley region providing 24-hour support for people with varying physical and intellectual disabilities who are no longer able to be supported in their own homes. Our aim is to maintain or increase each individual’s independence, and provide support and opportunities to have a normal life.


Utilising individual funding through the local NASC Life Unlimited we can also provide individual support in a person’s own home or in accommodation.


Our employment services are for people with mental illness, alcohol or drug issues and health and disability needs who live in the Hutt Valley. A person may have co-existing needs.

All services establish a tailored individualised career and development plan with each person. Some people may also need a Wellness Plan as part of getting ready to work.

Our staff are committed to working alongside people in a collaborative way that is focused on the individual’s needs, aspirations and cultural background, to establish and achieve their goals.

Transition from school service

The Supported Employment Service also provides a transition from school service for students with ORRS (Ongoing and Reviewable Resourcing Schemes) funding.

We work with individuals to highlight their abilities and strengths and identify any support required, ensuring a best fit for the client in their chosen endeavours.

Vocational service

This service aims to support individuals achieve meaningful community connections, participate well in life and ultimately achieve socially valued roles and employment where possible.

This service can support a person to be ready to enter a full supported employment service. People with ORRS funding can enter this service.

PATHS (Providing Access To Health Solutions) Regional Service

This service supports people in receipt of the Supported Living Payment or Jobseeker with Medical Deferral payment, to make the positive transition towards achieving sustainable employment through a range of health, employment and job preparation interventions.

The service works with each participant to address the barriers to employment, driven by health issues and identified at the commencement of their involvement in PATHS, so that a return to paid work is possible.

Activities include: developing a health to employment plan for the participant that will support them into employment; providing holistic supportive and personalised case management; providing funding to enable timely access to health interventions not otherwise funded.

Stepping Stones Regional Service: From recovery to work for young Pacific people

This employment placement service assists clients to get the right support to prepare for, make transition to and stay in work. 

The service is targeted towards Pacific people in the 18 to 35 year old age group who have common mental health conditions (and who may also have co-existing health care needs) who are at risk of long term benefit dependency, with the aim to reduce the potential lifetime benefit liability.

This target group must be job seekers registered with Work and Income and are obligated to undertake full-time or part-time employment, but they may be limited in their capacity due to mental health issues, eg anxiety or stress and depression, which can be treated effectively in a primary care setting.

In the meantime, you can contact us on 04 570 2320 or

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About Q-nique Trust

Q-nique has a proud tradition over more than 20 years of providing community based services for people with mental illness, alcohol or drug issues, and health and disability needs.
We aspire to be unique! The way in which we bring together the range of our services and others’ to address the unique set of health related, community, housing, and vocational needs that each person may have makes the
Q-nique difference. We are a not for profit organization aiming for excellence in everything we do.
Our Consumer Advisors, Staff, Leadership Team and Trustees, continue to be inspired by our Mission which is to “Support and promote independence and social equity for individuals” within the context of family, and community.
We do this by providing quality driven services, tailored to each individual, working with families or loved ones as appropriate and by consent; including whanau, hapu, iwi, and other social and community networks.
For each individual our goal is to encourage personal development, increase self awareness, empowerment for self advocacy, recovery and ongoing wellbeing so that each person lives the life they want to!

Working in Partnership

Our services are flexible and responsive so that together we can plan for your future and recovery, and support you to achieve your goals and dreams.
Q-nique has a strong emphasis on consumer input at all stages of service delivery. There are a number of paid roles for consumer advisors and service user representation.
Q-nique also works in partnership with District Health Boards, the Ministry of Health, the Ministry of Social Development as well as a range of community groups such as general practitioners, Primary Health Organisations (PHO’s), counselling services, budgeting services, and employment related services.

Our range of services

  • Mental Health Services – Mobile Community, Residential, Adult & Youth Services, Pacific Navigation Service
  • Alcohol and other Drugs Services – Mobile Community and Residential; WellTrust Youth AOD Service
  • Disability Support Services – Mobile Community and Residential
  • Community and Employment Services for people with health and disability needs.

How to enter a Q-nique service

Mostly people gain access to our Services through referral from the District Health Boards Needs Assessment and Service Coordination Services.
We also take direct referrals for some of our Services – such as directly from the person (self-referral), family, whanau, or community mental health team members, general practitioners, and others in the community.
To find out more about what might suit best and who to contact please contact us, so we can assist with entry to our services.


Q-nique started from small beginnings as a community service working alongside people in the Hutt Valley who were experiencing mental illness.
In 1987 the United Nations declared this year as the International Year of Shelter for the Homeless. Two Religious sisters in the Lower Hutt Catholic Parish of St Peter and Paul were inspired by this declaration, and subsequently
Q-nique (then called Stepping Stones) was developed with seed funds from the Parish.
The Service originally provided shelter for a small number of homeless people experiencing mental health illness. With time and ongoing review of philosophy and approach, changes were made to the name of the organisation to better reflect the thinking at the time. Stepping Stones was changed to Step Ahead Together in 1993, and in 2002 to Q-nique Ltd; later to become registered as an Incorporated Society with Charitable Trust status in 2005.
Q-nique plans to review its brand and name sometime in 2013, as it establishes itself as a lead provider or non government organisation (NGO) in the region.