FEEDBACK
At Q-nique we take pride in continually striving to improve, and in promptly following up any concerns or complaints.
We regularly survey individual satisfaction levels with the service, and are keen to hear what people who use our services think, so we can improve and act on suggestions.
Your comments or feedback will be treated with the utmost respect and will be managed confidentially.
If you have a concern or complaint we would like you to give us the opportunity to put things right for you, in the first instance. We will respond to you within 5 working days.
Please head up your comments with a heading such as: Concern, Suggestion, Complaint, Compliment etc.
Please write some details and you must include your name and phone number and address.
How to contact us
If you wish to email us send your comments to: Turn on JavaScript!
Or phone us at the main office, or write to us.
If you need support to make a complaint we can offer our Consumer Advisors/Representatives to support you.
If you feel we have not responded appropriately, or that you feel unable to contact us directly you can get support to do this from independent sources such as:
Independent Advocacy Services:
All advocates can be contacted through a local telephone number or on free-phone 0800 555 050, free-fax 0800 2787 7678, or by emailing Turn on JavaScript!.
The Office of the Health and Disability Commissioner:
Complaints Assessor on 0800 11 2233.
If you want to write a letter this should be posted to PO Box 1791, Auckland, or faxed to 09 373 1061 or visit www.hdc.org.nz/complaints/making-a-complaint